When will I receive my return refund?
Due to COVID-19, returns and exchanges are currently taking longer than usual to process, resulting in delayed refunds. We are working to complete your return or exchange as quickly as possible. Please note that our standard return policy will now allow a full refund with receipt 30 days from the date of purchase. All other return and exchange terms and conditions apply. Customer service response times, as well as order shipments, are also experiencing delays. If you have further questions, you can email us.
Where is my order? Who will be delivering it?
Immediately after you place an order, there is a brief period when you cannot check on it. But once it ships, you will get a shipping confirmation email and you can follow its progress.
To check the status of your shipped order, track your order. You will see information about the carrier and expected delivery date.